Use Cases
What we actually build.
Not strategy decks. Specific things that get installed, run on their own, and answer a question you couldn't answer before.
The problem
You know what you brought in. You don't know which work earned it. The P&L tells you the company made money last month — it can't tell you which crew, which property, or which service carried the others.
What we build
Real labor hours and materials attributed down to the job, then cut four ways. By property, so you know which accounts to re-price or let go. By crew, so you can see the gap between two crews doing identical work — usually a routing problem, not a training one. By service line — mowing, mulch, cleanups, snow, irrigation — because the service you're known for is often subsidizing the one that pays. And by customer type, because residential, commercial and HOA behave nothing alike on terms, scope creep and churn.
What you end up with
Four views you can actually make decisions on, and a standing report that refreshes without anyone rebuilding a spreadsheet. You cannot make these calls on a P&L. Only job by job.
The problem
For a local service business, Google reviews are the lead engine — more than the website, more than ads. Volume, recency and response rate drive where you land in the map pack, and the map pack drives the phone. Most contractors leave it to chance and end up with a burst of reviews from two years ago.
What we build
Review requests that fire automatically when a job closes, timed to when the customer is happiest. Happy customers routed to Google. Unhappy ones routed privately to you first, before they post. Responses drafted for every review, because response rate counts too.
What you end up with
A steady drip of recent reviews instead of a stale pile, problems that reach you before they reach the internet, and a reputation that works like a system rather than luck.
The problem
Calls come in while crews are on properties. They become a voicemail list somebody works through at night, and the ones that don't get called back become somebody else's customer.
What we build
Missed calls transcribed and turned into a work order with name, address, and what they're asking for — routed to whoever books work.
What you end up with
A queue instead of a callback list, and no lost jobs because nobody got to the voicemail.
The problem
Invoices go out and then sit. Chasing them is uncomfortable, so it happens late or not at all, and cash that you already earned stays out.
What we build
An automatic follow-up rhythm by how overdue an account is — text and email, polite, escalating, stopping the moment they pay.
What you end up with
Money collected without you making the awkward call, and a clear view of who actually pays slowly.
The problem
Most estimates get sent once. No second touch, no third. The bid isn't lost on price, it's lost on silence.
What we build
Every quote enters a follow-up sequence — a check-in, a reminder, a last call — that stops the moment they respond or book.
What you end up with
More of the work you already bid, without bidding anything new.
The problem
Nobody cancels in this business. A property drops off the route, nobody flags it, and you notice in the spring when revenue is flat while you're winning new work.
What we build
A definition of "still a customer" measured in service intervals, not feelings, and a weekly flag on accounts that have gone past their normal cadence.
What you end up with
A short list every Monday of accounts worth a phone call, while they're still recoverable.
The problem
Vendor invoices arrive by email and somebody retypes them into the accounting system. It's the single most repeated, least valuable task in the building.
What we build
Invoices read on arrival, coded to the right account and cost center, and queued for approval with the exceptions flagged.
What you end up with
Approval instead of data entry, and an AP process that doesn't need another person when volume grows.
The problem
Books close on day twelve. By the time you see the month, every decision in it has already been made.
What we build
An automated pull of the numbers that matter, assembled into a good-enough picture within seventy-two hours of month end, with the hard reconciliations left for the real close.
What you end up with
A number while you can still act on it, and a documented close calendar that doesn't live in one person's head.
The problem
Everyone past due gets treated the same, which means the thirty-day accounts get nagged and the ninety-day accounts get ignored.
What we build
A different follow-up rhythm for each aging bucket, running automatically, with anything genuinely disputed escalated to a human.
What you end up with
Cash pulled forward, and your collections effort spent where it actually matters.
The problem
Cash visibility ends at next Friday. The forecast is a spreadsheet somebody rebuilds every Monday, and it's stale by Wednesday.
What we build
A thirteen-week view that refreshes itself from AR, AP, payroll and committed spend, with scenarios you can flex.
What you end up with
A cash picture you trust far enough out to make a hiring or equipment decision against.
The problem
Renewal dates, price escalators, notice periods and auto-renew clauses are sitting in PDFs in a folder. You find out about them when they've already happened.
What we build
Key terms extracted from every agreement into one register, with dates that warn you before they arrive.
What you end up with
No more surprise renewals, and a clear view of every price escalator you're entitled to take.
The problem
The board or lender package gets assembled by hand every period, from six systems, by the person who can least afford the time.
What we build
The recurring pack pulled from source systems and assembled on a schedule, with commentary left to you.
What you end up with
The same package, on time, without the week that used to go into it.
Have something specific in mind?
Every build starts with a look at your actual numbers - bring the problem and we'll scope it together.
Book a 15-minute call